Summary of Qualifications
Bachelors of Science in Undergraduate Computer Information System and has completed coursework in Designing for Web, Technology in Business, and Business Computing Concepts and Applications. A bilingual student who can speak English and Vietnamese and has five years of customer service experience in fast-paced environments. The depth of software skills include: Adobe XD, Adobe Illustrator, Microsoft Office 365 applications (Excel, PowerPoint, Word, and Teams), HTML, CSS, Figma, Salesforce, and Kana.
Education
University of Colorado Denver, Business School, Denver, CO
Bachelor of Science, Business Administration; Major in Management Information Systems; Accounting
Expected Graduation: May 2024 GPA: 3.87
Work Experience
Charles Schwab|Client and Support Internship July 2022 – August 2022
- Ensured delivery of excellent customer service through communication and inquiries.
- Responsible for sending emails through the Kana software and using Salesforce to resolve customer issues.
- Learned to trade equities and shadowed professionals in different occupations within the company.
Pho 92 DIA | Server June 2021 – June 2022
- Committed to customer satisfaction and quality service for customer retention.
- Responsible for managing the tea station & preparing drinks, serving customers in-person while taking orders over the phone, maintaining the cleanliness of the restaurant.
Target | Style and Freight Department December 2019 – December 2020
- Responsible for organizing clothes, putting away miscellaneous items, managing the fitting rooms, and focused on helping customers find what they need.
- Responsible for packing online orders and ensuring accuracy before shipment.
- Maintained the computerized inventory system and printed identification labels.
Starbucks | Barista October 2018 – October 2019
- Responsible for making drinks, cooking food, stocking, and organizing, managing the cash register, cleaning the store, and taking orders; ensured we maintained a 4.8/5 stars on Yelp.
Community Service and Leadership
First Generation and Multicultural Program, Vice President, Denver, CO August 2022 – Present
- Organized volunteer events and other opportunities for the FaM Student Bridge.
- Built a community for those who identify as a first generation or multicultural student.
Real Estate Association Leaders, VP of UX & Digital Design , Denver, CO August 2022 – Present
- Designed the website and other social platforms to improve ease-of-use capabilities through many different approaches.
Children’s Hospital Colorado, Denver, CO September 2017 – August 2020
- Assisted the volunteer office by checking on patients, doctors, and nurses.
- Organized and sorted donations and hospital inventory.
- Hosted craft parties and managed the daycare for children who cannot visit patients.
- Collected wheelchairs and wagons.
- Took leadership roles and helped train other volunteers.
National Honors Society Homelessness Service Project, Denver, CO December 2019
- Collected donations for clothes and socks to give to people who experience homelessness.
- Walked around the Denver Rescue Mission and Civic Center Park to provide the essential items
Certfications and Acheivements
TiE University Hackathon, Competitor, October 2022
- Engaging and accessible user experience to learn essential content online i.e. Web 3.0 and NFTS.
- Placed 3rd Place overall of 600 participants & 1st Place for Best Accessibility Hack sponsored by Fidelity.
- Designed prototype with Adobe XD and Figma.
LinkedIn Learning's Figma Certification for UX Design
Google UX Design Specilization Certification
Bloomberg Market Concepts Certification